Help & Support

How can we
help you today?

Find answers to your questions, get help from our support team, or explore our comprehensive documentation to make the most of DeepDraft.

Get Support Your Way

Choose the support channel that works best for you

Live Chat
Get instant help from our support team
Availability:24/7
Response:< 2 minutes
Email Support
Send us detailed questions and feedback
Availability:24/7
Response:< 4 hours
Documentation
Comprehensive guides and tutorials
Availability:Always
Response:Instant
Community Forum
Connect with other DeepDraft users
Availability:24/7
Response:Varies

Frequently Asked Questions

Find quick answers to the most common questions about DeepDraft

Getting Started

How do I create my first document?

Simply click 'Get Started' and choose from our template library or start with a blank document. Our AI will guide you through the writing process step by step.

What types of documents can I create?

DeepDraft supports academic papers, business documents, creative writing, reports, and more. Browse our template library to see all available options.

Is there a free trial available?

Yes! We offer a 14-day free trial with full access to all features. No credit card required to get started.

AI Features

How does the AI writing assistant work?

Our AI analyzes your content and provides intelligent suggestions for structure, style, and content improvement. It learns from your writing patterns to provide personalized assistance.

Can I customize the AI's writing style?

Absolutely! You can set tone preferences, writing style, and even train the AI on your specific requirements for consistent output.

Is my content private and secure?

Yes, all your documents are encrypted and stored securely. We never use your content to train our models or share it with third parties.

Billing & Plans

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe.

Can I change my plan anytime?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.

Do you offer refunds?

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us for a full refund.

Technical Support

What browsers are supported?

DeepDraft works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Can I work offline?

Currently, DeepDraft requires an internet connection to access AI features. However, we're working on offline capabilities for basic editing.

How do I export my documents?

You can export documents in multiple formats including PDF, Word, Google Docs, and Markdown. Simply click the export button in your document.

Quick Links

Access helpful resources and documentation

User Guide
Complete guide to using all DeepDraft features
Video Tutorials
Step-by-step video guides for common tasks
Community
Join our community of writers and creators

Still Need Help?

Can't find what you're looking for? Our support team is here to help you get the most out of DeepDraft.